FAQ

As long as the order has not shipped, write to us as soon as you can with your order number: we will change the address or the size, or cancel it, at no cost. Once the parcel is with the carrier, it has to go through the return process.

Check your spam folder and the "Promotions" tab first. If the email is still nowhere to be found, contact us and tell us the address you used: a single typo is enough to block it. We will correct it and send the confirmation again.

Your order is prepared within 1 to 2 working days. Then comes the carrier: 6 to 8 working days, in France as well as abroad. The estimate is repeated on every product page and before you pay.

Yes, on every order, with no minimum purchase, everywhere we ship — France, the European Union and international. There is no delivery charge whatever the value of your basket: the total shown at checkout is the price of the items, and nothing else.

A tracking number is emailed to you as soon as your order ships. If tracking has not moved for more than 7 working days, write to us: we will open an enquiry with the carrier.

Some pieces ship from different warehouses. Parcels may therefore arrive a few days apart, at no extra cost to you.

Every product page opens the size guide, with body measurements in centimeters and inches, and the UK and US equivalents. If you are between two sizes, take the larger one.

For the measurements of the garment itself: when the maker gives them to us, they are on the page; when the maker does not, the page says so rather than quoting a figure we cannot check. Still unsure? Write to us before ordering — we reply within 48 hours, Monday to Friday.

The composition and care instructions are on each product page. As a rule: machine wash at 30 °C inside out, dry flat, iron on low.

You have 30 days from the day you receive your order. Write to us with your order number: within 24 working hours you receive a return authorization and a prepaid label. Full detail on our return policy.

The first return is free for any order delivered in mainland France: the prepaid label is provided. Further returns from the same order, or returns from abroad, carry a flat €10 contribution deducted from the refund. If an item is faulty or we made a mistake, we cover everything.

The refund is triggered within 3 working days of your parcel arriving and being checked, to the payment method you used. Your bank may then take 3 to 10 days to show it.

No direct exchanges: stock is limited and the piece you want could sell out while your return is in transit. Place a new order in the size you want and send the first item back as an ordinary return.

Bank card (Visa, Mastercard, CB), Apple Pay, Google Pay, PayPal, and instalment payment when it is offered at checkout.

Yes. The whole site is encrypted with HTTPS and transactions are handled by our payment provider. Your card details never travel in the clear and are never stored by the shop.

They are written by customers and published as they are: we write none, we delete none, and we do not sort by rating. They are collected by Judge.me, an independent service.

Some come from sales made in person, before the online shop opened. They are real, but there is no order on this site behind them, so Judge.me cannot mark them "verified purchase". We would rather tell you than let you believe otherwise.

Reviews that follow an order placed here will carry that mark.